Refund policy

At Novel Pleasures, your privacy, safety, and satisfaction are our top priorities. Each box is curated with care and sealed with discretion. 

Due to the nature of the intimate wellness products we sell, all sales are final. Once an order has shipped, products are considered used and cannot be returned or exchanged. All shipped products are unable to be restocked or re-sold. We maintain a strict no-returns or exchanges policy to ensure the health and safety of every customer. This policy ensures the health, safety, and peace of mind of every member of our community.